Our Commitment
At eleganceandyou, we are committed to providing our customers with high-quality clothing and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Eligibility:
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-returnable items:
- Sale items
- Gift cards
- Personalized or custom-made items
Process:
- Initiate a Return:
- Contact our customer service team at [customer service email] to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Ship the Item:
- Once your return is approved, you will receive instructions on how to send your item back to us. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection and Refund:
- Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email] with details of the defect or damage.
Refunds
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].
Shipping
Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Returns:
- We are not responsible for lost or damaged returns. Please ensure your return is well packaged and insured if necessary.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- Email: contact@eleganceandyou.com
- Phone: 18163308227
- Address: 8301 State Line Rd Ste 220, Kansas City. MO 64114
Thank you for shopping with eleganceandyou We appreciate your business and strive to create the best shopping experience for you.